Evaluation of Performance using Balanced Scorecard (BSC) and Fuzz Analysis Network Process (FANP) (Case Study: Scientific & Applied Universities of Qazvin Province)

The aim of the present study was evaluated performance with Balanced Scorecard (BSC) and Fuzzy Analysis Network Process (FANP). For this purpose, a researcher-made questionnaire was compiled that comprising four balanced scorecard aspects along with their sub criteria’s. The validity of this questionnaire was verified by the experts. Also, the reliability of the current questionnaire was 0.89, which indicates that its reliability is appropriate. The statistical populations of this research are all 91 managers and deputies of scientific and Applied Universities of Qazvin province. Firstly, by experts, a prospect was developed for the universities and was determined suitable strategies for its realization. In the following, each of the criteria’s to be considered for implementation of strategies has been identified. The questionnaire was distributed among the target population. Data analysis showed that Profitability indicators with weight (0.096), customer discovery with weight (0.097), use of technology with weight (0.094) and innovation with weight (0.091) had the greatest impact on the performance of universities. Finally, it was determined that the overall performances of universities are 0.72.8 which indicates their average performance.

Performance, Balanced Scorecard, Fuzzy Analysis Network Process.