توضیحات :
In today's environment, the complexity of the
relationship between staff and costumers is
increasing. Responsiveness to this complexity
not only requires the existence of a capable
workforce, but also requires a suitable work
environment that facilitates this type of
accountability. There is also a need for a
distinctive service culture to tell employees
how to respond to new, unpredictable and
unpleasant situations. The empowerment
seems to work in this regard. The present
study aims at presenting the dimensions of the
work environment of employees regarding the
psychological empowerment of employees
and the psychological climate with
organizational citizenship behavior in Isfahan
Steel melting Co. The information was
collected through an individual questionnaire.
The analysis of confirmatory and exploratory
factors is also used to determine the scales that
evaluate the three dimensions of the study
before examining the relationship between
them using the structural equation model. The
results show that the dimensions of the
psychological climate have a positive impact
on the psychological empowerment and also
it has a positive impact on organizational
citizenship behavior.
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