Studying and determining the relation between personnel organizational commitment and quality of
banking services at Eqtesad-e Novin Bank (EN) Bank of East Azerbaijan Province branch is the main
objective of the present study. Staff and personnel of EN Bank of East Azerbaijan Province branch is
the subject of the present study with 92 personnel. The sample volume has been selected as many as
72 personnel based on Morgan method. Questionnaire is considered as "data collection tool" at the
present study. The validity of the questionnaire is in conceptual form. Reliability of the questionnaire
has been approved by Cronbach's Alpha Test for questions of organizational commitment and banking
services quality of questionnaire with credit 0.875 and 0.911, respectively. Pearson and Freedman Test
have been used for testing hypothesis of study. The obtained results indicate that there is a relation
between personnel organizational commitment and its dimensions with the quality of banking services
in the studied bank.
