The aim of the present study is to investigate the relationship between managing supplying chain quality and customer satisfaction of West Azerbaijan Veterinary Department. The study is applied and field-dependent in terms of goal and method, respectively. The statistical population comprises of 272 employers working at West Azerbaijan veterinary Department and 159 people were chosen as sample size using Morgan table, the main instrument used to collect data was Herzberg Johnston Customer Satisfaction Inventory (1997) and researcher-developed questionnaire measuring managing supply chain quality. Having piloted the questionnaires, the reliability was obtained as 0.874 using Cronbach alpha coefficient. Having collected the data, central tendency indexes as well as distribution and Kolmogorov-Smirnov as well as Pearson correlation coefficient were employed. The results manifested that there was a relationship between managing chain supply quality and customers satisfaction.
کلید واژگان :managing supply chain quality, customers’ satisfaction, West Azerbaijan Veterinary Department
ارزش ریالی : 300000 ریال
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