Abstract The aim of this study is to identify and prioritize the solutions of Knowledge Management (KM) adoption in Banks to overcome its barriers. It helps organizations to concentrate on high rank solutions and develop strategies to implement them on priority. This paper proposes a framework based on fuzzy analytical hierarchy process (FAHP) to identify and rank the solutions of KM adoption in banks and overcome its barriers. In this paper, banks(private bank , semi private bank and state-owned bank) have been prioritized regarding the level, the solutions of knowledge management adoption sub-criteria and quintuplet solutions of Knowledge Management adoption scopes (strategic barriers, organizational barriers, cultural barriers , Technological barriers , and Individual barriers). Results show that private bank, semi private bank, and state-owned bank are on the first, second and last priority, respectively. The results obtained from fuzzy AHP methods indicate that strategic barriers are on the first priority and organizational barriers, cultural barriers, technological barriers, and individual barriers are on the next priority. Then regarding to the strategic barriers scales, it is realized that lack of top management commitment towards KM adoption is most important. Regarding to the organizational barriers scales, it is realized that, lack of proper organizational structure to create and share knowledge is most important. Regarding to the technological barriers index, it is realized that, lack of technological infrastructure to adopt KM is most important. Regarding to the cultural barriers index it is realized that, lack of willingness and sharing spirit among members is most important. Regarding to the individual barriers index, it is realized that, lack of time to share knowledge is most important.
کلید واژگان :Key words: knowledge, knowledge management, Fuzzy Analytic Hierarchy Process.
ارزش ریالی : 600000 ریال
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