The impact of Psychological Climate on Organizational Citizenship Behavior, The Mediator Role of Psychological Empowerment

In today's environment, the complexity of the relationship between staff and costumers is increasing. Responsiveness to this complexity not only requires the existence of a capable workforce, but also requires a suitable work environment that facilitates this type of accountability. There is also a need for a distinctive service culture to tell employees how to respond to new, unpredictable and unpleasant situations. The empowerment seems to work in this regard. The present study aims at presenting the dimensions of the work environment of employees regarding the psychological empowerment of employees and the psychological climate with organizational citizenship behavior in Isfahan Steel melting Co. The information was collected through an individual questionnaire. The analysis of confirmatory and exploratory factors is also used to determine the scales that evaluate the three dimensions of the study before examining the relationship between them using the structural equation model. The results show that the dimensions of the psychological climate have a positive impact on the psychological empowerment and also it has a positive impact on organizational citizenship behavior.

organizational citizenship, Psychological Empowerment, Psychological climate