Organizational Culture and Quality Management (ISO/9001) Case Study: Tehran Universities Employees

Based on previous empirical studies on Iran organizations which have achieved ISO 9001 certification, it is obvious that after least six months of its register there is not significant changes in quality indicators. In quality management, there are a lot of organizations that not successful to reach expectation goals of the implementation quality management they do not enough attention to organizational culture. There is a total agreement that during the implementation of quality management, organizational culture must be fully adhere. Major problem focused in this article is the low effectiveness of ISO 9001 quality management and the effect of organization culture on quality management. The aim of this paper is to identify the relationship between types of organizational culture and components of ISO 9001 quality management. Also, it try to help managers for understanding the organizational cultural that is more suitable in the successful implementation of ISO 9001 quality management. This means that for the successful implementation of Iso9001 quality management a specific culture is more useful or a combination of different types of organizational culture. In this research, we used field research technique and for gathering data collection used questionnaires. Statistical population was employees of Tehran universities. Then, we distributed 50 questionnaires in each university and finally 432 questionnaires returned. Also, method of research was correlation and for analyzing, we used spss software. Results indicated that there are different relationships between components of ISO 9001quality management and types of organizational culture. It shows that the combination of different types of organizational cultures is more useful than certain type of organizational culture

Organizational Culture, ISO 9001, Quality Management, University.