PERFORMANCE APPRAISAL OF RAJA PASSENGER TRAINS OPERATING CO. USING EFQM ORGANIZATIONAL EXCELLENCE MODEL

Scholars of management and organization studies are believe that in contemporary competitive world, the appraisal of organizations performance is one of the most important actions for survival of organizations. The appraisal of organizations performance is related to control function – as one of the four elements of organization and management knowledge – in organizations. The appraisal of performance measure existence situation in organizations and its output will be a base for continue, modification or prevention of work doing. In this article, forward to goal of using EFQM Organizational Excellence Model for performance appraisal of RAJA Passenger Trains Operating Co., after literature review, it is investigated and analyzed the Performance of RAJA Passenger Trains Operating Co. In this research, the statistical population and sample were 60 and 15 elements, respectively. Data collection instruments were Questionnaire and Documents, and collected data was analyzed by RADAR Logic. The results of research states that Performance of RAJA Passenger Trains Operating Co is weak in different domains(195 mark from 1000). Finally, it is concluded remarks with discussion, a summary of the key issues, implications for real world, and directions for further work.

Performance Appraisal - EFQM - RAJA Passenger Trains Operating Co.