Aims and Background: Occupational conflicts and job stress are unavoidable events in human life and parts of social life requirements. Nurses are inclined to a variety of occupational conflicts and stress which should be managed. Emotional intelligence is known as a cost-effective, efficient and real method in the resolution of occupational conflict and stress. Therefore, this study aimed to investigate the relationship of emotional intelligence with conflict management and job stress of nurses in hospitals of Zabol. Materials and Methods: The correlational method (regression model) was adopted. In April 2015, through applying stratified random sampling method, 182 nurses were selected to be studied under three questionnaires including Nwokah and Ahiauzu’s Emotional Intelligence, Vickers’ Conflict Management and Ellison’s Job Stress Management. The collected data were analyzed with Pearson correlation coefficient and multiple regression tests using SPSS17. Results: Emotional intelligence and its components had a positive and significant correlation with conflict management and job stress management (p<0.01). In addition, components of self-awareness, social awareness and relationship management could predict both conflict management and job stress management. Additionally, results showed that all correlation coefficients between emotional intelligence and its four components (self-awareness, self-regulation, social awareness and relationship management) and conflict management were significant and positive (p<0.01). Moreover, findings indicated that all correlation coefficients between emotional intelligence and its four components (self-awareness, self-regulation, social awareness and relationship management) and job stress management were significant and positive (p<0.01). Conclusion: In-service training courses on emotional intelligence, conflict management and job stress is recommended to the managers of the nursing departments in hospitals of Zabol. Given the positive and significant relationship of self-awareness with conflict management and job stress, it is highly recommended that when individuals are anxious and stressed out, prior to any imprudent behaviors, they think thoroughly of what they are going to do. Moreover, they should consider the results of their own actions and should effectively control and manage their stress and anxiety.
کلید واژگان :Emotional Intelligence, Conflict Management, Stress Management, Nurses
ارزش ریالی : 600000 ریال
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