EVALUATION OF THE HIGHER EDUCATION'S PERFORMANCE WITH THE CLASSICAL AND VALUE-BASED CRITERIA IN THE SUPREME LEADER'S VIEW USING BALANCED SCORE CARD (BSC)

This study seeks to evaluate the performance of the Higher Education based on the classical and value-based criteria proposed by the Leader of the Islamic Republic of Iran and posed in many organizations as slogans. Designing and implementing the scientific methods of performance evaluation is especially important in the present conditions of the country. Sloganeering as an organizational problem in many organizations will result in designing and implementing many non-prioritized plans and movements without an accurate and realistic outlook. We have used in this research the Balanced Score Card Model in order to evaluate the Higher Education's performance with the criteria proposed by the System's Leadership. Then, we sorted the model in quad levels using the experts' views and set the intra- and inter-level relation of the model. Then, the final structure of the model was evaluated by use of a questionnaire and confirmed by a selected sample. Finally, the Higher Education Institute, which we were researching was evaluated by its customers (students) through a questionnaire. The final results of the evaluation indicate the organization's status of performance at the quad levels of the Balanced Score Card Model.

performance evaluation, Higher Education, Balanced Score Card Model, the Leader