The Impact of Trust on Organizational Silence and Its Challenges in Iran

Today, the issue of “management based on trust” is one of the challenges that are faced by most of the managers because trust can improve employee performance in the workplace. Without trust, there's not innovation, collaboration, creative thinking and productivity and people spend their time protecting themselves and their interests while this is time that should be spent helping the group attains its goals. However, in many Iranian organizations, the level of trust, commitment and job satisfaction between managers and employees, or between supervisors and the employees is low; so that employees do not perform their job duties well and seek a way to exit their organizations. It is because employees withhold information that might be useful to the organization. This problem has a root in managers' negative feedback, beliefs and also organizational factors which can effect on levels of trust between employees and managers and create countless problems in organizations. In this research, definitions of trust and organizational silence, the importance of trust, types of trust and its dimensions, negative consequences of systemic silence, the relationship between organizational silence and employees' trust, the strategic role of management and also the challenges of trust in Iranian public organizations are discussed.

trust, Organizational silence, employees, organization, challenge