Choosing Optimization Process In The Event Of Fligh Plan Interruption With The Aid Of Network Analysis Process

In the world today, superior industry is one that makes balance between its capabilities and demands of customer. This requires organization’s knowledge of customer, and their demands. In this research, a process-oriented process was proposed for choosing optimized process by managers of aviation industry in the event of interruption of flight plan. In first stage, interrupting factors of flight plan were described together with solutions to reduce them. Then, effect of each of these factors on interruption as well as on chosen options were collected from experts using paired comparison questionnaires, by geometrical average of combination and the outcomes were analyzed using network analysis process. The results included effect of each factor on interruption of flight plan together with weight of each option for decision making. In the end, based on the obtained results, proper decisions to be adopted in the event of interruption were proposed. This research shows that technical defect and delayed arrival are among the most important interrupting factors of flight plan, and notice of delay, cancellation, and replacement of route were among the most important decision instances faced by managers in aviation industry in the event of interruption of flight. Also, findings of this research show that because of fuzzy nature of this method, ambiguity resulting from verbal variables in experts’ opinions regarding relation between factors of interruption and optimal decision in the event of interruption of flight is significantly reduced.

interruption of flight plans, decision making, network analysis process