Problem Statement and its importance: Travel agencies act as intersection between the main services providers such as tour leader or transportation companies, or hotels and tourists. In fact These agencies are the first step for interaction between Customers And tourism industry. The success or lack of these intermediaries affect the success or failure of the aim of travel agencies and their suppliers, for this reason, the investigation of customers' cooperation with each other and with service providers, the satisfaction from service providers and company and the loyalty to the service provider and company and WOM about the company is very important
کلید واژگان :
Service quality , customer satisfaction., Word of Mouth
