Flight interruption is one of the most important issues in today’s airline industry. Every year,
most airlines spend significant amount of money to compensate flight delays. Therefore, it is
important to detect important factors influencing on flight delays. This paper presents an
empirical investigation to determine important factors on this issue. The study also asks some
decision makers to make pairwise comparison and ranks various factors using the art of
analytical hierarchy process. The study determines that technical defects and delayed entry
were among the most important factors to blame for flight delays. In addition, announcing the
postponement, replacement aircraft and path replacement are among the most important
decisions facing managers in the aviation industry during the disruption of the flight.
کلید واژگان :
Airline industry , Flight interruption , Flight delay, Analytical hierarchy process
