The effect of electronic human resources management on quality of services provided by human resources in the insurance industry (Case Study: Iran Insurance company in Khorramabad city)

This research is attempting to explore and study the important dimensions of electronic human resources management and the effect of these dimensions on quality of services provided by human resources of Iran insurance company in the city of Khorramabad. After studying the previous research to build a conceptual model a questionnaire consisting of dimensions of electronic human resource management and quality of services provided by human resources (with confirmed reliability and validity), the questionnaires were given to the employees of Iran insurance company in the city of Khorramabad and finally, the data collected from 72 questionnaires were analyzed by using the structural equation modeling by AMOS software. The study is a correlation survey in which the electronic human resources management is considered as the independent variable and the quality of services provided by human resources as the dependent variable. Finally, the analysis of findings confirmed the presented conceptual model and indicated that the electronic human resources management has a direct and significant impact on the quality of services provided by human resources.

Electronic Human Resource Management, Employees Empowerment, Iran Insurance Company