Integration of Business Intelligence and Knowledge Management – A literature review

It cannot be disputed that information has become a major competitive factor in today’s business world. In today’s world data are so numerous that technology is needed to cope with this knowledge. Business intelligence (BI) is a process that involves sorting all the collected information and select those that are relevant. BI provides critical insights that help organizations make right decisions. It helps organization for creating the best utilize of information with tactical, strategic and operational decision-making. Also, Knowledge management (KM) is a key approach to solving current problems. KM can be defined as a systematic process of finding, selecting, organizing, distilling and presenting information in a way that improves an employee's comprehension in a specific area of interest. BI and KM play an important role in improving the qualitative and quantitative value of information available for decision making. KM and BI can also benefit from each other. It also seems that integration of BI and KM can help organizations to achieve wider benefits. Integration of BI and KM will not only help to promote and enhance knowledge for better decision making, but also improve an organization’s performance. Therefore it is imperative for organizations to have both BI and KM as an integrated system to get full value from both. this paper is a literature review which shows the importance of BI and KM Integration through a series of models.

Business intelligence, knowledge management, integration, literature review