Organizational Citizenship Behavior And Employees Social Capital Case Study: Rasht Hospitals

Today's the citizenship behavior in the hospitals is an important subject because patients who need special care and positive behaviors of nurses and doctors with patients have an important role in strengthening morale and betterment of them. On the other hand the citizenship behavior leads to the development of shared ties and affective relations between the employees and can help to form social capital in the organizations. According to the discussed subjects in this research we would study that is there a meaningful correlation between citizenship behavior and social capital in the Rasht hospitals. Therefore, the aim of this paper is the measuring social capital and citizenship behavior, and also the study of relationship between these two factors in Rasht hospitals. In order to respond to this question and research objectives the research method is survey research and for gathering data collection we used the two standardized questionnaires. The statistical population of this research is employees in all of 12 hospitals in Rasht city that they are 4714 employees. Then, distributed 300 questionnaires based on simple random sampling and finally we were collect 253 questionnaires for statistical analysis. The results shows that based on Pearson correlation analysis the main hypothesis approved, i.e. there is a significant relationship between citizenship behavior and organizational social capital. Also all dimensions of citizenship behavior have a meaningful relationship with social capital and this is indicating that all of the research sub-hypotheses are approved. On the other hand, T-test results indicate that both main variables, i.e. citizenship behavior and social capital was higher than average, so they have a proper status in Rasht hospitals. Also, in the field of citizenship behavior, the civic virtue is only variable that is equal with average and the rest of dimensions are higher. Finally, in social capital, structural dimension is equal with average and cognitive and communication dimensions are higher than average

Citizenship Behavior, Social Capital, Conscientious, Civic Virtue, Peacemaking