The Examination of the Role Conflict and Role Ambiguity on Job Satisfaction

The present research looks into the examination of the relationship between role conflict and role ambiguity on job satisfaction. The main issue of research is that some factors are effective on role conflict which can stimulate amount of customer orientation and job performance on salespeople and the question is that to what extent are they effective? The research method is survey and descriptive-causal which is collected by salespeople in Iran furniture market. The Sample size was considered 320 issues and among them 370 questionnaires has been distributed because of non-return and non-precision. The main variables of this research are including role conflict, role ambiguity and job satisfaction. The research result is shown that there is a significant relationship between the role conflict and job performance, job satisfaction. There is a positive relationship between the role conflict and job performance and job performance and job satisfaction and a negative relationship between the role conflict and role ambiguity.

Role Ambiguity Role Conflict Job Satisfaction Average Variance Extracted Composite Reliability Convergent Validity Discriminate Validity