Today, with the advancement of information technology in the organization of new systems of production that can reduce internal costs, better interaction with the environment and ultimately help to make a profit. Customer satisfaction is one of these tools. This study is applied and the descriptive-survey research methods. The study population included 36 employees of Telecommunication Company of Tehran. In addition to gathering information on this study, questionnaires were used. The questionnaire includes 16 questions, which determine the amount of credit in the first phase of the trial was conducted on 28 patients, and in the second part of the questionnaire was finalized, and data analysis was descriptive and inferential. The results demonstrated that all appropriate behavior and customer satisfaction with service received there is a positive relationship. There is a positive correlation between high-quality products with customer satisfaction. The proportion of goods with the wishes and needs of the client there is a practical correlation with customer satisfaction. Finally, the receipt of goods and services there is a positive correlation with customer satisfaction of services received.
کلید واژگان :customer satisfaction, customer relationship management, product quality, proper behavior Sellers
ارزش ریالی : 300000 ریال
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