Assessing the Effect of Emotional Intelligence on Human Resource Productivity Case study: Social Security Organization of ArdabilProvince

The aim of this study is to investigate the Effect of human resource emotional intelligence on their productivity in Social Security Organization of Ardabil province. To achieve our goal, 100 employees from Social Security Organization of Ardabil Province were selected by random sampling. For data collection, we used different methods such as interview and questionnaires. The instruments used in the study were emotional intelligence "Cyberia Shrink" standard questionnaire which is developed based on the four dimensions of emotional intelligence (self-awareness, self-management, social-awareness, relationship management) and "ACHIVE" questionnaire, to assess the human resource productivity. To analyze the data, they were entered into SPSS program, using descriptive analysis and regression. The Results indicated that there is a statistically significant correlation between emotional intelligence and human resource productivity. Furthermore, it was found that each dimension of employees’ emotional intelligence have an influence on their productivity.

Emotional Intelligence, Human Resource Productivity, Social Security Organization, Iran.