The Impact of Implementing Inclusive Quality Management on Organizational Trust (Case Study: Education)

Most of the research studies conducted by the education organization have attended sub-branches of management and have given less consideration to total quality management (TQM) as an important and comprehensive issue that evaluates an organization from different aspects in order to enhance it. The present study has examined the effect of TQM system and its impact on Organizational Trust in the educational organization. This research is applied based on the purpose and is descriptive-survey in terms of nature and method. The statistical population of this study include the managers and experts of different levels of departments of the educational organization, as well as principals, deputies, and school staff; the stratified-random sampling method was used. The method is based on inferential statistics (data correlation analysis) and SPSS software was used to analyze the data. The results showed that there was a significant difference between TQM and increased Organizational Trust in the educational organization.

Total Quality Management; Organizational Trust; Education