PROPOSING A FRAMEWORK FOR IDENTIFYING THE FACTORS CAUSING ORGANIZATIONAL TRAUMA AND THE CHARACTERISTICS OF AFFECTED GOVERNMENT ORGANIZATIONS

organizational trauma and the characteristics of affected government organizations on the basis of mixed methodology through descriptive-exploratory approach. The statistical population of the qualitative phase included experts from the ministry of Gilan province Industry, Mining and Trade Organization and for the quantitative phase, it includes all employees of organizational. In the qualitative section, the sample was selected through targeted judgment method including 10 people, and in the quantitative section, random stratified method was used resulting in the selection of 317 people. In the first stage, the data were collected by semi-structured interviews with experts and two stage Delphi (closed questionnaire), and in the second stage, through a 55-item questionnaire whose validity was confirmed by face-to-face method, and whose reliability was confirmed by Cronbachs alpha (0.897). The qualitative data analysis was carried out using content analysis method and MAXQDA software, and the qualitative data were analyzed confirmatory factor analysis method in Smart PLS3 software. The results revealed that the qualitative section, 27 indicators and 3 components of traumatic factors and 11 indicators and 2 components of the characteristics of affected organizations have been identified. Also, in the quantitative part, the research model has been approved based on the results of the second-order factor analysis.

Keywords: organizational trauma; affected organizations; government organizations