چکیده :

Studying and determining relation between personnel organizational commitment and quality of banking services at EN Bank (Eqtesad-e Novin) Bank of East Azerbaijan Province branch is the main objective of the present study. The validity of the questionnaire is in conceptual form. Reliability of the questionnaire has been approved by Cronbach's Alpha Test for questions of organizational commitment and banking services quality of questionnaire with credit 0.875 and 0.911 respectively. Pearson and Freedman Test has been used for testing hypothesis of study. The obtained results indicate that there is a relation between personnel organizational commitment and its dimensions with the quality of banking services in the studied bank.

کلید واژگان :

Organizational Commitment, Sentimental Commitment, Rational Commitment, Normality Commitment, Quality of Services



ارزش ریالی : 300000 ریال
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