مدیریت دانش چارچوبی برای مزیت رقابتی

In the 21st century firms must compete in a complex and challenging environment that is being transformed by many factors like globalization, technological development and use of knowledge. The only source of competitive advantage in the future will be the knowledge that an organization holds and an organization’s ability to learn faster than the competitors. With knowledge taking on increased importance, it makes sense that there is an opportunity to create competitive advantage by effectively managing its capture, storage and use. Knowledge Management (KM) is a strategic initiative that is shifting the paradigm of information systems from data processing and providing information to one of harvesting and exploiting on the knowledge of an organization, ranging from expertise in individuals heads to documented material. An effective knowledge management system creates competitive advantage by bringing suitable knowledge to the point of action during the moment of need. This paper attempts to assess the role of increasingly prominent area of KM. First, it explores the definitions and understanding of knowledge, KM and their potential to be a source of competitive advantage for an organization. Second, this paper illustrates a framework of KM along with various tools and technologies that support KM.

Knowledge management, competitive advantage, tacit knowledge, explicit knowledge