The Impact of IT on Firm Performance: Mediating Roles of Business Process Management and Supply Chain Management Competence

The aim of the study reported here was to explore the effect of information technology on firm performance through the mediating roles of business process management and supply chain management in companies located in the Shiraz Industrial Estate in Shiraz, Iran. A structured questionnaire was distributed among a sample of 105 managers and other personnel with experience in moderating activities in business processes and supply chain management. A descriptive correlational research design was employed to address the research questions and hypotheses. The data were analyzed using Smart-PLS software as well as structural equation modeling (SEM) and path analysis. Results indicated that IT had no direct significant effect on firm performance. It did, however, achieve a significant indirect positive effect in association with business process management and supply chain management. It was also found that IT influenced business process management and supply chain management positively and significantly. Companies performed better under the influence of business process management and supply chain management.

Information Technology (IT), Business Process Management (BPM), Supply Chain Management (SCM), Firm Performance