The present study has been conducted with the aim of examining the effectiveness of staff in-service trainings on improving the service quality in Islamic Azad University, Aliabad Katoul Branch. The statistical sample of this study has comprised 66 unit personnel who have been selected by simple random sampling. The method of study is applied based on the aim and survey based on the descriptive method. Data collection tools of questionnaire have been based on the closed answer with the Likert range. After data collection the distance estimation method of success ratio (p) has been used for employees in order to analyze data and the nonparametric chi-square for the managers. The statistical model of difference between two correlated ratios has been used in order to evaluate the effect of performance before and after the training course. The results indicated that the personnel have considered the In-service training positive and effective on improving and promoting the service quality at university.
کلید واژگان :Staff In-service training; Improving and promoting the service quality; Effectiveness of training.
ارزش ریالی : 500000 ریال
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