Studying the Factors Affecting Human Resource’s Empowerment: Case Study on the Employees of Customs in West Azarbaijan

Empowerment is a concept that can provide benefits to organizations and make sense of belonging and pride in the staff. The objective of the present article is to study the factors affecting the empowerment of human resources of the customs in West Azarbaijan. For this purpose, 120 persons of the employees of West Azarbaijan’s customs filled out the questionnaire containing personal specifications and the researcher-made questionnaire of the factors effecting the empowerment of the human resources. The data were analyzed after being gathered and the one sample t test results showed that according to the employees of West Azarbaijan’s customs the components of: authority assignment (t=3.172; p< 0.05), job enrichment (t=2.497; p< 0.05), education (t=2.443; p< 0.05) and participatory management (t=3.446; p< 0.05) are considered as the factors affecting human resources’ empowerment; whereas, three components of formation of work teams, job motivation and job satisfaction at the significant level of α=0.05 were not approved as the factors affecting the empowerment. In conclusion, it can be stated that empowerment of the employees is a new method for increasing the organizational productivity.

Empowerment, Human Resources, Customs in West Azarbaijan