The purpose of this study is to determine the relationship of triple management skills with the level of organizational conflicts in government organizations. This study is a descriptive- correlative research that examines the relationship between organizational conflicts among staff with management skills. The statistical sample is all state employees of State Tax Organization in Qom in 1392. Two questionnaires, one to assess technical skills and the other to assess human and perceptual skills were used to collect data. Cronbach's alpha coefficient was equal to 70/0 and retest coefficient was 49/0, which represents a scale internal consistency and stability of it. In conflict management questionnaire with five subscales (competition, cooperation, avoidance, compromise, forgiveness), The reliability and validity were (82/0 and 88/0) respectively. To test hypotheses, initially, we test the variance by multiple regression analysis to observe the presence or absence of regression model within variables in relation to conflicting organizational aspects Then we determine the regression model for each skill with stepwise regression method. The obtained coefficient for each model represents the percentage of effectiveness on variance changes. The results of this test indicates that there is a significant relationship between management skills and resolving conflicts in the organization and also that human skills of managers is crucially important.
کلید واژگان :Key words: technical skills, human and conceptual skills, organizational conflicts
ارزش ریالی : 600000 ریال
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