Scientific studies related to the total quality management have been brought up more than 20 years ago. These studies have defined the quality management practices and have measured them. Various studies have examined the relationship between quality management practices with different aspects of the performance of the company [1]. An advantageous quality management can be a source for competition and its goal is to supply goods or services for the customer within a satisfactory level, and when the customer satisfaction is embedded into the company, the profit gained by the business activities lies in the fact that how it is possible to provide good products with good quality and delivering them within an appropriate time and an appropriate place [2]. In this paper, the total quality management and its practices are analyzed and their effect on organizational performance will be studied using structural equations model method and via the Amos software.
کلید واژگان :Total Quality Management, Quality Management practices, Organization Performance, Continuous Improvement
ارزش ریالی : 300000 ریال
با پرداخت الکترونیک