Proposing an Integrated Framework of Seven Basic and New Quality Management Tools and Techniques: A Roadmap

In the businesses of today, managers and decision makers are often face diversified and complicated problems. The use and application of quality tools and techniques within an effective problem solving methodology are essential to understand and facilitate improvement in any process. Most of the quality-related problems can be solved with the seven basic quality tools and techniques (QC7). Also the seven new quality tools and techniques (M7) are attracting decision makers and expects and their use is increasingly growing. This paper has proposed a new roadmap to apply seven basic and new quality tools and techniques in an integrative framework. For this purpose, a number of experts have been asked to fill a matrix questionnaire. Two approaches have been used to analyze the questionnaires' results. They have been analyzed and prioritized through simple comparison of their average values and also through permutation. The findings imply that QC7 tend to be mostly precedent to M7.

Decision making, Quality management, Seven tools and techniques