Analysis of Response Indexes in Crisis Management with Emphasize on phases of before, during and after Crisis (The Case of Study: Rasht City)

Crisis management is often faced with main challenges in dimensions of evaluating amount of preparedness; response and rebuilding damage arise from disaster. Not specified in criteria for qualitative and quantitative measurements of each of the above phases has faced with difficult in the process of relief and make arrangements to reduce range of life and property losses. The aim is to achieve series indexes to improve goals of crisis management. This study is a descriptive and analytical and method of its implementation is survey that Is done in 4 steps: 1 - Review theoretical foundation by using a library studies; 2 - investigating current state by using available documents in crisis management institutions; 3 - investigating of public opinion by doing qualitative study in the field of indexes; 4 - providing dependable performance indexes with data analysis and conclusions. The findings indicate that over 81% of people to indexes of preparedness phase and85% to indexes of response phase and 90% to indexes of recovery phase had a positive view and this show that proper formulation of indexes can promote satisfaction rate of people from performance method of crisis management. Investment in indexes of preparedness including staff training - establishment of emergency operations center- existence of plan to deal with the risks and indexes related to response phase such as information transmission process, search, rescue, relief and logistics indexes and rebuilding urban infrastructure and to create a comprehensive system of crisis management are main factor in improving risk management process.

Crisis, Crisis Management, Natural Disasters, Index, Rebuilding.