Investigate the relationship between Total Quality Management (TQM) and Human Resources Management (HRM)

Today, competitive market has rapid changes in providing different kind of productions; it’s because of demands and needs of customers. Total Quality Management, is a continues process of improving quality to get the Customer satisfaction. Therefore, manufacturing and service organizations and companies are trying in markets, in order to provide appropriate response to many varied needs of customers and also success in market, so that they can achieve their goals, using Quality management systems such as TQM. Better quality of goods and services, is the result of the process of true learning, so it has gained an important place for Scholars, scientific and educational institutions. World universities and research centers are seeking to improve their services with innovations. Training is one of most complicated tasks in managing the organizations, especially in “Human Resources Management”, which influences other internal factors, such as Motivation, job satisfaction, creativity, innovation. One of the most important effects of TQM, from the perspective of strategic human resource management, is the high emphasize on training. TQM claims that an error, which reduces the quality of products and services of companies, is a result of having not trained workers. In this paper, we investigate the relationship between human resource management, and Total Quality Management.

Total Quality Management, Human Resources Management, Training, Quality