The main goal of this paper is to identify and rank the effective indicators of crisis
management in petrochemical industry. To do so, first the indicators of crisis management
were identified and then a questionnaire with 96 items was designed and it was filled by 60
managers and experts familiar with crisis management of petrochemical industry of Shazand.
The data was analyzed by factor analysis technique and Freedman test and SPSS software.
The results of factor analysis could extract 2 factors for post-prevention and 8 factors for
post-preparation. 4 factors for reaction and 11 factors for post-reaction have been extracted.
