SUPPLY CHAIN PERFORMANCE EVALUATION IN THE IT INDUSTR

The appraisal of several performance measure agendas and metrics already accessible proposes that supply chain performance measure can be detected under different categories such as cost and non-cost; strategic and operational level; financial and business process perspective; customer, financial, internal operation, learning and growth perspective. Lack of appropriate knowledge in supply chain management that touches project success can lead to increased cost and delays. Hiring supply chain management in IT industry, with respect to their huge size and large investments, may help to elevate use of resources and implementation time. For this purpose, supply chain management may be used to evaluate chain performance, set future performance goals, and draw appropriate path for project success. This requires a comprehensive means and measures to assess different aspects of supply chain and make systematic evaluation possible. In this study, we have developed supply chain of IT industry based on BSC from existing decision making models. Then, industrial projects performance and performance evaluation measures have been determined using a designed questionnaire. Finally, project performance evaluation measures are proposed based on lean thinking principles and ranked using Expert Choice software

Supply chain, BSC model, Project management, Lean thought, AHP