Exploring Effectsof Emotional Intelligence in the Workplace: Case Study in Export Import Companies

Thepurpose of this paperhas been analyzedthe effectsof emotional intelligence (EI) in the workplaceand recheck results of previous world researches in Iran. We chose export import companies for case study. The sample obtained hascomposed of 91managerial and non-managerial employees from fivedifferent companieswith population of 1590. The level of confidence used in this paper is95%. The instruments administered to the employees were the Work Profile Questionnaire-Emotional Intelligence and a demographic information sheet, in order to obtain their emotional quotient (EQ) and socioeconomic characteristics. Measuring their employees’ scores in each of the EI components couldhelp managers in order to build strategies to improve the productivity and performance of their organization. The results of this paper presentedthat the participants hada high level of EI and got high scores in the seven EI components measured. It hasfound that younger employees and those with lower educational level tend to have lower EQ scores. It concluded that EI might affect the workplaceperformanceand could be useful criteria for business leaders and managers. Exploring Effects of Emotional Intelligence in the Workplace: Case Study in Export Import Companies. Available from: https://www.researchgate.net/publication/236123593_Exploring_Effects_of_Emotional_Intelligence_in_the_Workplace_Case_Study_in_Export_Import_Companies [accessed May 31, 2016].

Emotional Intelligence;WPQ-EI Questionnaire;EQcomponents;T-test.